This course provides sales, services, and support managers with the skills, techniques, and approaches necessary to produce consistently superior results as developers of both people and performance. Acclivus Coaching® provides a proven approach that allows leaders to have a positive impact on both the performance and development of their people.
- Identifying clear and relevant standards for performance through the Equation for Performance
- Establishing a plan for reviewing performance and setting the stage for coaching
- Implementing the coaching plan with all team members
- Reviewing performance of both observed and unobserved sales or service calls and providing positive feedback
- Working with teams to co-create a climate for high performance based on high expectations