Performance Management Series

“The best boss I ever had….” That is a phrase most of us have said or heard at some point, but what does it mean? What sets a great manager apart from the average manager? There are countless books and articles about the qualities of managers and leaders and whether the two differ; little has been said about what happens in the thousands of daily interactions and decisions that allow managers to get the best out of their people and win their devotion.

This course is designed to help producers, team leaders and billing managers increase their effectiveness as managers, coaches, and leaders. It will also contrast the traits of a big biller versus those of an effective manager, how proficiency in one does not constitute success in the other and how the lack of that realization can quickly create an environment of frustration, low productivity, and costly turnover.

In this interactive workshop, we will provide you with the real skills to answer the following questions:

  • What areas do I need to improve to become a more effective manager?
  • What is my most effective management style?
  • What metrics do I track daily, weekly, monthly and annually?
  • How do I better utilize metrics information to coach my people?


  • Live In-Person
  • Web Interactive
  • Customized to Your Brand

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