That’s A Great Question! The Heart Of A Conversation

The heart of a great conversation is very much like the human heart…..there are four unique chambers that make up the human heart. Each of the four chambers has an autonomous function and yet they work together in synchronicity to feed and fuel the entire body.  The heart of a great conversation contains these four essential skills that work together to create effective meaningful communication with clients, candidates, colleagues, and certainly with family and friends. These essential skills are Probing, Listening, Responding, and Seeking Agreement.

This dynamic and interactive sales communication program includes the following:

  • Probe Beyond The Obvious to better understand what is most important to clients and candidates
  • Engage The Three Types Of Listening: Active – Empathic – Strategic
  • Guide the Dialogue and Respond More Effectively to Initial Candidate / Client Resistance
  • Recommend the Most Effective Next Steps for your Candidates and Clients


  • Live In-Person
  • Web Interactive
  • Customized to Your Brand

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